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Terms Conditions — What You Agree to When You Join

Opening an account means you accept how we handle deposits, withdrawals, game rounds and disputes. We built these terms around bKash, Nagad and Rocket flows so everything stays clear when you move money or raise a question.

Account eligibilityDeposit & withdrawal rulesGame-round finalityDispute resolutionContact paths

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KEY POINTS

Four Rules Every Player Should Know

Most questions come down to four things: who can join, how payments clear, what happens when a round finishes, and how we handle disagreements. We answer each one with the same process every time so you know what to expect.

Eligibility

You must be above the legal age in your region and live in an area where online gaming is permitted.

Payment Finality

Once your bKash, Nagad or Rocket transfer shows as complete in our wallet, the deposit is final.

Game-Round Closure

When a slot spin stops or a live dealer announces the result, that round is closed.

Dispute Window

If you believe a round result is wrong, contact us within seven days with your transaction ID.

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HOW WE OPERATE

Data, Security and Account Integrity

We store your mobile number, wallet transaction logs and game history to run your account and settle disputes. Every deposit and withdrawal is encrypted during transfer, and we never share your payment details with third parties beyond the wallet provider and game studio involved in each round.

Data We Keep We store your registered mobile number, transaction timestamps, game-round outcomes and any messages you send to support. This data stays on our servers for as long as your account is active and for two years after closure to meet audit requirements.

Cookie Use We use session cookies to keep you logged in and analytics cookies to see which games are opened most often. You can block analytics cookies in your browser; session cookies are required for the lobby to work.

Account Security Each login sends a one-time code to your registered mobile number. If you lose access to that number, contact support with your account email and a photo ID so we can verify your identity and update the record.

Data Requests You can request a copy of your transaction history or ask us to close your account and delete your data. Email support with your account number; we process closure requests within 48 hours and send a final statement to your registered email.

CONTACT PATHS

How to Reach Us About These Terms

Questions about account rules, payment disputes or eligibility come to the same support channels. Live chat handles most queries in a few minutes; email is better when you need to attach a screenshot or transaction reference.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of any page. Our team answers account, payment and game-round questions in real time, and can escalate disputes to the compliance desk if needed.

Email Support

Send your question, transaction ID and any supporting screenshots to the address shown in your account settings. We reply within 24 hours with next steps or a resolution.

FAQ Library

Common questions about withdrawal times, bonus terms and regional restrictions are answered in our FAQ section. Check there first if you need a quick reference before reaching out.

Our Operating Position and Your Jurisdiction

09 baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We run 09 baje as a digital gaming platform offering slots, live tables and sportsbook markets. Access depends on your local law and eligible regions — some Bangladesh areas permit online gaming under their own regulations, others do not. You confirm you meet age and location

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requirements before you create an account. We process deposits through bKash, Nagad and Rocket, and each payment passes the wallet provider's own compliance checks. When you open a game round, the result is determined by the studio's random-number generator or live dealer; we relay that outcome
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to your account balance. If you disagree with a round result, contact our support team within seven days with your transaction reference. We investigate every dispute by checking studio logs and wallet records. Withdrawals are verified against your registered mobile number and may require additional identity
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proof if the amount or pattern triggers our risk threshold. We reserve the right to suspend an account if we detect duplicate registrations, bonus abuse or chargebacks. These terms are governed by the legal framework of our operating jurisdiction; where your local law conflicts, the stricter
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rule applies. We update these terms from time to time and notify you by email or account message. Continued use after an update means you accept the new version. For interpretation questions, email the address in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

Access depends on your local law and eligible regions. Some Bangladesh areas permit online gaming; others do not. You confirm eligibility when you register, and we verify your mobile number during your first withdrawal.

Once the transfer shows complete in our wallet, the deposit is final and credited to your account. If you sent it to the wrong account number, contact your bKash agent directly; we cannot reverse a completed wallet transaction.

Contact live chat or email support within seven days of the round, including your transaction ID and a description of what happened. We pull the studio log and compare it to your account timestamp to verify the result.

For security, withdrawals go to the same mobile wallet you used for your most recent deposit. If you need to change it, contact support with a photo ID and your new Nagad number so we can update your account.

We update terms from time to time and notify you by email or account message when we do. Continued use after the update means you accept the new version. Check this page for the latest wording anytime.

Where your local law differs from our terms, the stricter rule applies. You are responsible for confirming that online gaming is permitted in your area before you create an account or place a bet.

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