Reference

How We Handle Your Account Information

We collect what we need to run your account—login details, payment confirmations from bKash, Nagad and Rocket, game history, device type. You control how we reach you, and you can request changes or deletion any time through the support channels below.

Account securityPayment privacyContact controlData requestsClear retention
09 baje How We Handle Your Account Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, ask us to correct something, or request account deletion, use any of these channels. Live chat gets you an answer during support hours; email works if you need to attach a document or prefer a written record. The help centre has step-by-step guides for common requests like updating your mobile number or opting out of promotional messages.

Team online

Live chat

Open the chat bubble in the account menu and tell the agent you have a privacy question. They will pull your record and walk you through the request form or make the change on the spot if it is straightforward.

Email

Send your request to the support address listed in the footer. Include your account mobile number and a brief description of what you need—view data, update details, delete account—so we can verify and respond.

Help centre

The privacy section in the help centre shows how to download your data export, change notification settings, and close your account. Each article has screenshots of the exact menu paths on mobile and desktop.

SECURITY & CONTROL

How We Protect Your Information

We encrypt login sessions and payment confirmations with standard SSL so your bKash PIN and account password stay private in transit. Passwords are hashed; even our own staff cannot read them in plain text. You pick your own notification preferences—SMS for deposit alerts, email for withdrawal confirmations, or none at all. Data sits on secure servers; access is limited to engineers and support agents who need it to resolve your tickets. We do not share your details with game studios or payment processors beyond what is required to route a transaction.

Encrypted connections

Every page and API call runs over SSL. Your browser shows the padlock; that means login credentials, bKash transaction codes, and game-session tokens are encrypted between your device and our servers.

Hashed passwords

We store a one-way hash of your password, not the password itself. If you forget it you reset through OTP to your mobile number; we cannot email you the old one because we do not have it in readable form.

Notification control

In account settings you choose which alerts to receive—deposit confirmations, withdrawal updates, bonus notices—and whether they arrive by SMS, email or app push. Turn any category off and we will stop sending those messages.

Retention limits

Game logs and payment records stay active while your account is open plus a compliance window after closure. Once that period ends we delete or anonymise the data unless a legal hold applies. You can request early deletion by contacting support.

Common Questions About Your Data

We ask for your mobile number, a password you create, and your preferred currency. When you deposit via bKash, Nagad or Rocket we log the transaction reference so we can credit your wallet and verify future withdrawals.

Yes. Contact support through live chat or email and request a data export. We will send a file with your registration details, deposit and withdrawal history, game logs, and any support chat transcripts within a few business days.

Open account settings, find the notifications panel, and turn off the promotional category. You will still get transactional alerts like deposit confirmations and withdrawal updates, but no bonus or event announcements.

We share only what is needed to process a transaction—your wallet identifier with bKash, Nagad or Rocket, and session tokens with game studios so they can launch the table or slot. We do not sell contact lists or game history to third parties.

Transaction records and identity documents stay on file for a compliance retention window, typically a few years depending on local guidelines. Once that period ends we delete or anonymise the data. You can ask support for the exact timeline for your region.

Support will close the account, zero your balance if funds remain, and queue your data for deletion after the retention window. You will get a confirmation email once the process completes. If you have an active dispute or chargeback the deletion waits until that resolves.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.